Enterprise AI startup has launched Common Agent, its newest multimodal AI resolution providing context-aware help throughout enterprise purposes and gadgets.
The agent affords voice-enabled video help, aiming to chop ticket volumes by 60% for enterprise service groups, together with IT, HR, enterprise operations, and finance, and enhance end-user satisfaction by 25%, the corporate stated in an announcement.
The platform integrates into worker workflows throughout enterprise purposes and collaboration platforms comparable to Microsoft Groups, Slack, and electronic mail.
“Legacy ITSM was constructed for managing tickets. Atomicwork is constructed to remove them. With Common AI on the core, we’re transferring from techniques of file to techniques that act. Context-aware, conversational, and cross-platform within the movement of labor – that is how enterprise service supply ought to work in an AI-first world,” stated Vijay Rayapati, Co-founder and CEO of Atomicwork.
Not like conventional ITSM (IT service administration) instruments require guide ticket creation or emails, Common Agent proactively helps customers by their most well-liked communication channels, providing prompt help with Voice AI, Imaginative and prescient AI, and Work AI, the corporate stated.
Whereas Voice AI offers conversational steerage for immediate situation decision, Imaginative and prescient AI utilises real-time video and display sharing to rapidly diagnose complicated IT issues. Work AI affords browser brokers that automate end-to-end enterprise processes, boosting productiveness and enabling worker self-service.
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Early adopters have claimed to have reported an almost 60% lower in complicated ticket volumes, over 80% sooner decision occasions, and greater than 25% enchancment in worker satisfaction scores.
“We constructed the Common Agent to carry the benefit and expertise of Alexa and Siri to the office, with the facility and controls that enterprises count on,” stated Aparna Chugh, Head of Product at Atomicwork.
“Whether or not it is fixing your Mac points, creating a purchase order order, or researching a gross sales prospect – it really works throughout what you are promoting apps, understands intent, and will get work achieved. It is the AI teammate each worker has been ready for from their IT crew,” she added.
In January, the San Francisco- and Bengaluru-based agency raised $25 million in a Collection A funding spherical led by Khosla Ventures and Z47, with participation from Battery Ventures, Blume Ventures, and Peak XV Companions.
Atomicwork was based in September 2022 by three seasoned SaaS consultants Vijay Rayapati, Kiran Darisi, and Parsuram Vijayasankar. Rayapati beforehand based Minjar, which was acquired in 2018 by Nutanix, the place he served as VP and GM. Darisi and Vijayasankar performed pivotal roles as a part of the founding crew at Freshworks, contributing to its development from a startup to a publicly traded firm.
Edited by Swetha Kannan
