Ah social media. Because the previous saying goes, “can’t dwell with it, can’t dwell with out it.” Social media platforms have developed (RIP, Vine), and so have the professionals and cons that include them.
Not so way back, manufacturers and executives nonetheless questioned whether or not they wanted to be on social media in any respect. However occasions have modified. Now, social media has gone from a “good to have” to a “must-have” for companies, because it has change into a core place for audiences to attach, get updates on present occasions and seize moments. Actually, The 2025 Sprout Social Index™ discovered that regardless that many customers are already “chronically on-line,” 30% plan to make use of social media extra this yr, whereas 56% plan to take care of their present utilization.
Social media is, with out query, obligatory for your enterprise. However there are execs and cons that manufacturers and social professionals should grapple with. It’s a spot the place individuals of all ages, places and pursuits converge—issues are sure to get difficult. Let’s discuss via what a few of these seem like, and methods to method them to make the suitable choices on your social technique.
The professionals of social media for customers
It’s simple for the negativity round social media to overshadow its advantages. And there are many “execs” to have a good time. Let’s get into why social media is sweet, and the constructive affect of social media on our lives.
It’s a spot to attach with mates, household and friends
With 5.4 billion social media customers worldwide, social media lets you attain individuals everywhere in the world—irrespective of the place they’re. And the individuals we’re most eager to attach with are our mates, household and friends.
In keeping with Q2 2025 Sprout Pulse Survey information, customers’ #1 motivation for attempting new networks is that their family and friends are already there. The social in social media nonetheless issues, even when networks look totally different than they as soon as did.
It’s leisure
The 2024 Content material Technique Report discovered that leisure is the highest motive individuals use most social networks. For Gen Z particularly, social media has surpassed conventional channels for leisure—and different generations are rapidly catching up.
This yr alone introduced us viral moments like McDonald’s reviving the Snack Wrap, the crusing cat Phoenix and his human Oliver, and Love Island-induced international hysteria.
Past the viral, social additionally connects individuals round shared pursuits. Area of interest communities like BookTok present how joyful and inclusive the web may be.
It’s having a constructive affect on monetary choices
Social media is enjoying a job in serving to younger individuals make smarter monetary choices. Actually, 62% of Gen Z and 53% of Millennials say social has positively impacted their monetary choices, in line with the Q2 2025 Pulse Survey.
That’s partially because of FinTok, the worldwide neighborhood born on TikTok that makes monetary info extra accessible and digestible than ever earlier than. (To not point out monetary creators like Tori Dunlap, Marc Russell and plenty of extra.)
However it’s additionally as a result of, via social search and discovery, we’re capable of analysis merchandise extra totally. The identical Pulse Survey discovered that one in three customers appears to be like for product suggestions on social. We additionally obtain trusted product suggestions from our favourite influencers—making it simpler to really feel good once we hit “add to cart.”
It might probably enhance psychological well being
In keeping with the Q2 2025 Sprout Pulse Survey, 60% of all social media customers say social has had a web constructive affect on their psychological well being over the past six months. This jumps to 71% for Gen Z and 68% for Millennials.
Social may be an outlet and wanted escape, whereas nonetheless creating connection and combating emotions of isolation. Teenagers specifically have a tendency to make use of social media to search out psychological well being assets.
It additionally serves as a spot for individuals to search out neighborhood with these going via comparable struggles, like dealing with power diseases, shifting to a brand new metropolis or navigating different huge life transitions.
It promotes social change
Social media has confirmed that it may well change the world. The Arab Spring is likely one of the earliest examples of social media facilitating real-world protests. On-line networks facilitated organizing teams of activists, and performed a key function in speaking what was happening to the world. Since then, there are numerous different examples, from geopolitical crises to local weather change to native activism.
Social media has made it simpler for extra individuals to get entangled in social revolution. And it’s additionally enabled large-scale studying for many who had been beforehand unaware of social points—hashtags like #BlackLivesMatter have change into digital assembly locations and rallying cries for social change.
It’s a supply of real-time information and data
Sprout’s Q1 2024 Pulse Survey discovered that social is now customers’ high supply for breaking information, notably for occasions unfolding in real-time (suppose presidential elections or pure disasters).
That’s notably essential for companies and organizations within the public sector. Social media has eliminated a wall between leaders and their constituents—creating an “always-open discussion board” the place constituents’ can voice their questions and issues. Authorities entities are additionally capable of attain constituents with the newest updates, like how the Chicago Transit Authority shares transportation information.
Throughout a disaster, social media gives an area for much-needed, real-time updates for most people, like how the U.S. Coast Guard used social in response to Hurricane Helene.
Social has additionally created a possibility for entities and leaders alike to humanize themselves, foster neighborhood and share neighborhood updates—and triumphs. In some instances, official social media channels tackle a character of their very own, just like the Victoria Police.
The professionals of social media for entrepreneurs
Social media is redefining the connection between manufacturers and customers for the higher. Listed below are a number of the high advantages it’s best to have in your radar.
Will get you in entrance of potential clients
Social is now the #1 method customers uncover new merchandise, per the Q1 2024 Sprout Pulse Survey. That is very true for youthful generations, as 41% of Gen Z use social media to go looking earlier than conventional serps, in line with the Q2 2025 Sprout Pulse Survey.
Optimizing content material for social search engine optimisation ensures manufacturers present up the place customers are actively trying.
Delivers quicker assist and buyer care
Social is the go-to channel for manufacturers to attach with customers. In case you’re not utilizing it to speak with them, you’re lacking an opportunity to construct relationships.
Particularly when you think about that greater than three-quarters of customers count on a response inside 24 hours, per the Index. One other 73% say if a model doesn’t reply on social, they’ll purchase from a competitor subsequent time.
Answering questions, responding to feedback and acknowledging complaints could appear easy. However it may be big on your fame—responsiveness results in a extra favorable view of your organization.
Leveling up your social buyer care goes a good distance. And utilizing a software like Sprout’s Sensible Inbox characteristic makes responding rapidly to your viewers simple by funneling feedback and messages from your entire social media channels right into a central, streamlined hub on your workforce.
Helps you construct and nurture a neighborhood
Social gives a spot for manufacturers to construct and nurture a real neighborhood, and that’s what your viewers desires, too.
Viewers interplay is the #1 factor customers need manufacturers to prioritize on social in 2025, per the Q2 2025 Pulse Survey. The Content material Benchmarks Report backs this up. Regardless that manufacturers’ posting frequency barely decreased in 2024, engagement went up year-over-year because of a higher deal with high quality content material and 1:1 viewers interplay.
Whereas some manufacturers misread “constructing neighborhood” to imply launching an unused Discord server, it really means exhibiting your viewers you get them. That you just’re in on their jokes, perceive their area of interest pursuits and suppose like they do.
For instance, stunning and delighting a member of your viewers with the precise surprising deal with they’d need reveals your whole neighborhood how a lot you worth and take heed to them. Like when Marriott Accommodations returned “Lamby” to a visitor who left the beloved stuffed animal at their Hawaii resort, plus a certificates for a three-night keep. The trouble was an enormous hit (not solely as a result of this creator has her personal “Lamby”), however as a result of it confirmed simply how a lot the hospitality model really cares about their friends.
Extends your attain via model advocates
Model advocacy is likely one of the most tangible social media advantages for manufacturers. When influencers, clients and staff share content material on behalf of your model, it amplifies your attain and underscores your credibility.
Greater than half of entrepreneurs say they already depend on influencer advertising to extend model consciousness, viewers engagement, credibility and belief, and even income, per the Q1 2025 Sprout Pulse Survey. One other 83% of entrepreneurs say that sponsored influencer content material generates extra conversions than natural posts from their model account. Why? Individuals belief influencers greater than conventional PR and promoting techniques.
However it’s important to vet influencers you’re employed with and supply model companions that appear like a pure match, which is less complicated with an answer like Influencer Advertising and marketing by Sprout Social.
On the similar time, 48% of customers need to see the individuals behind companies, per the This fall 2023 Sprout Pulse Survey. When staff submit about your model on social, it influences whether or not prospects will work with you and candidates will be part of your organization.
At Sprout, we depend on worker advocacy to increase consciousness. Our employee-shared posts generate extra attain than all of our natural channels mixed. Through the use of Sprout’s Advocacy resolution, our whole workforce can share compliant model content material with just some clicks.
Collectively, these types of model advocacy let entrepreneurs scale attain past their inside bandwidth, turning staff and influencers into springboards for earned media and improved ROI.
Affords a steady feed of real-time intelligence
Social media is an always-on focus group. And social media crowdsourcing—or turning to social for viewers opinions, concepts and sentiment—is a robust method to enhance your content material, merchandise and your enterprise as a complete.
Social media makes this simple in a couple of methods. Social listening collects and analyzes conversations throughout totally different networks to attract helpful, actionable enterprise insights. With social listening, you possibly can entry buyer insights, market intelligence and direct voice of buyer information.
Sprout Listening leverages AI to uncover these insights at scale. Whereas native instruments make it onerous to trace efficiency developments, spot shifts in buyer habits, or monitor conversations about your model and business, our platform mines and analyzes excessive volumes of knowledge in seconds. Giving social groups extra time to socialize their beneficial learnings and fine-tune their technique.
The cons of social media
Naturally, we love social media. However we’re not going to disregard the digital elephant within the room: Social media isn’t all the time constructive.
On this part, let’s transcend answering the query “why is social media dangerous?” and dive into a couple of methods you possibly can curb its detrimental affect—for your self, your model and your viewers.
Misinformation
You already know that social media algorithms fill feeds with posts based mostly on relevance—not essentially recency.
From a enterprise perspective, this sort of feed makes it tougher to get your content material in entrance of individuals with out spending cash. From an viewers perspective, if you’re solely proven posts based mostly on what you’re already fascinated about, a “filter bubble” is fashioned. That is the place you solely ever see subjects and viewpoints you’ve already expressed curiosity in.
At its finest, this limits you from studying new issues. At its worst, filter bubbles make it too simple to low cost opinions aside from your personal, and for misinformation to unfold. Particularly on condition that inflammatory posts rack up algorithm-appeasing engagement quicker—even when they’re false. That’s a part of the rationale why bans for kids underneath 16 are being proposed worldwide.
As misinformation continues to unfold at alarming charges, customers need manufacturers to step in. The Index discovered that 93% of customers agree manufacturers have to do extra to fight misinformation on social.
What you are able to do: To keep away from your personal filter bubble, alter your feeds. Fb and Instagram assist you to alter your newsfeed settings from algorithmic to chronological.
When sharing or researching content material on your model’s channels, scrutinize your sources to restrict consuming, or spreading, misinformation. Additionally use social media listening to assist flag and squash misinformation about your model earlier than it spreads.
Lack of privateness
Public social accounts put our identities on show. And that may affect our sense of self and effectively being—being uncertain what individuals actually consider us on-line can result in stress and nervousness.
However on the technical facet, lack of privateness means your private info is susceptible, and can be utilized in opposition to you. And this could have actual world implications (suppose: the Tea courting recommendation app), can result in information breaches and extra.
Persons are rightfully frightened about this. In keeping with the Q3 2025 Sprout Pulse Survey, customers say one of many issues they’re most involved about manufacturers doing on social is mishandling their information. As a social media skilled, you’ve gotten your personal privateness to fret about, in addition to the privateness of your enterprise accounts and buyer information. Failure to adjust to shopper information privateness legal guidelines like GDPR can have catastrophic penalties.
What you are able to do: There are a lot of methods you may make your accounts safer:
Use multi-factor identification and complicated passwords: This has change into a finest follow. Additionally keep in mind to make use of totally different passwords for various accounts.
Make your personal social accounts personal: It is a given to restrict who can see your info.
Discover privateness options supplied by every social platform: For instance, you possibly can stop individuals from downloading your TikToks. And Instagram means that you can restrict who can see your profile, or whether or not individuals can see that you just’re lively. Discover every platform and what they provide to bolster your safety.
Make a behavior to vary passwords: Do that repeatedly for a safety enhance.
Retailer passwords securely: If that you must save passwords, new and previous, use an official password supervisor that may preserve them safe and restrict entry, whereas permitting you to share passwords with those that want them.
Watch out about utilizing accounts with third-party websites or apps: “Log in with Fb” is handy, nevertheless it additionally opens extra doorways to your information. Restrict the third-party sources you give entry to.
Use social media administration instruments that automate shopper information safety: Guardian by Sprout Social makes use of AI-driven instruments to securely deal with your clients’ information, personalize your interactions, and improve your model security by implementing information masking, safe kinds and blocked phrases.
Rising AI ethics issues
The rise of AI in content material has raised moral issues about transparency and reality. Whereas social media was once primarily human-led, the incorporation of AI content material creation instruments has blurred the strains between what’s actual and what isn’t.
And, with out moderation, AI outputs may be biased, inaccurate and offensive, additional dividing individuals on-line.
Not solely does AI content material fire up misinformation, it additionally raises questions on plagiarism, privateness and mental property. Most generative AI fashions are skilled on huge datasets scraped from the web. Manufacturers who use AI content material creation instruments could be copying the work of small artists with out even realizing it, and people who don’t disclose their AI use threat trying untrustworthy.
The Q3 2025 Sprout Pulse Survey discovered that not disclosing AI-generated content material is tied because the #1 concern customers have about manufacturers on social. One other 55% say they’re extra more likely to belief manufacturers which can be dedicated to publishing content material created by people as a substitute of AI.
What you are able to do: Whereas dabbling in AI content material era isn’t strictly off-limits, it requires shut monitoring to remain inside moral guardrails.
When unsure, use AI to deal with tedious duties, so you’ve gotten extra time for the work that issues most—like creativity, technique and constructing significant creator relationships.
Burnout
If you work in social media, it’s simple to really feel like that you must be “all the time on.” Actually, the Index discovered that 94% of social media entrepreneurs consider they should be chronically on-line to work within the business.
The battle in opposition to burnout can really feel like treading water. You’re bombarded by algorithm adjustments, detrimental feedback, the fixed information cycle, to not point out so many rising networks and altering content material codecs—one thing 53% of latest survey respondents stated was a serious problem when scheduling and planning content material.
Not each social workforce has the assist they want for profession progress, and fewer assets means extra churn and burn.
What you are able to do:
Restrict your social media utilization: Taking social media breaks at dwelling or doing a social detox after hours might help you reset.
Set boundaries: You’ve a content material calendar and social media priorities—stand by them, set boundaries and defend your time on the subject of what you submit.
Divide up the work: Even a big social workforce can get burnt out. Actually, social media groups mark bandwidth as certainly one of their primary struggles. Consider how your work is split up, and the place you possibly can supply extra assist.
Create a response protocol: Pre-written response templates and guides make monitoring quicker.
Use the professionals and cons of social media to tell your technique
Social media is way from excellent. However it’s a part of our world. Whereas there’ll all the time be dangers, there are such a lot of methods to emphasise the constructive affect of social media—on your model, your viewers and for your self.
Make social media your ally. Discover ways to get essentially the most out of the digital house all of us occupy by leveling up your social media advertising with The 2025 Sprout Social Index.™
