Each few months, we take inventory of the quiet progress taking place throughout Buffer. These aren’t flashy options or full-on launches — however they’re the sorts of updates that make all the things really feel smoother.
Currently, the Buffer workforce has been doubling down on high quality (alongside all of the headline-grabbing stuff). Here is a have a look at all of the small modifications and quality-of-life enhancements you may now discover in your Buffer dashboard.
How we’ve been enhancing high quality at Buffer
Bug fixes and small enhancements have all the time been a part of the job. However we’re a small workforce, and previously, they generally needed to compete with larger function tasks.
Lately, two teammates — Adam, our Senior Escalations Supervisor, and Amanda, our Workers Product Supervisor for Channels and Platforms — determined to alter that.
They launched a number of programs to assist:
Outlined timelines for bug fixes: Our highest precedence bugs are resolved inside 14 days, P2s inside 30, and P3s inside 60.These timelines assist our groups plan their work and assist prospects know when to anticipate a repair.Common refinement periods: Each two weeks, the workforce critiques and prioritizes open points. This retains concentrate on the work that issues most.Buyer follow-ups: When a bug is mounted, we’ll get in contact with the one who reported it to allow them to know. This closes the loop and we would like people to know the way a lot we recognize it once they attain out about this stuff, large or small.Devoted upkeep time: Round 10% of engineering capability is put aside for bug fixing and technical housekeeping. It’s deliberate, not reactive, which retains progress regular.
To verify this work stays on observe, Adam additionally compiles product high quality reviews that observe the quantity, severity, and determination time of bugs. These reviews assist the workforce see patterns, spot recurring points, and information future priorities.
All of this provides up! With all these programs in place, Buffer feels extra dependable and calm, which matches for each the product and the workforce.
Current enhancements to Buffer
Listed below are simply among the updates which were shipped over the previous few months.
🔒 Authentication & Safety
Improved login verificationFixed a logout bug that appeared after altering passwords on different units
🕸️ Integrations & Connections
Added Zapier assist for LinkedIn first feedback and Thread topicsMade channel settings keep open when switching between channelsRecalculated posting streaks when reconnecting a channelUpdated the channel refresh modal to indicate which channels had been refreshed
📝 Content material Creation & Publishing
Made the composer pre-select profiles in case you have 3 or fewer channelsMade broadcasting extra dependable: fewer posts get caught, and fewer errors appearFixed hyperlink preview points with shortened URLsFixed a problem the place saving an thought didn’t work within the browser extension
💻 Platform-Particular Enhancements
Pinterest: Assist for bulk uploads, together with a brand new “Board Title” columnInstagram: Fastened lacking tackle data for Instagram locationsLinkedIn: Fastened inconsistencies when including LinkedIn mentions whereas enhancing posts
📸 Media & Uploads
Added assist for all crop varieties within the new uploaderRestored lacking Instagram crop varieties
📆 Calendar & Planning
Fastened calendar month view for 53-week years
👥 Account Administration
Made it attainable to switch group possession to a different adminUpdated cost affirmation emails to hyperlink on to the Stripe bill
We care about product high quality, so these small enhancements are all a giant deal to us.
Our purpose is for Buffer to be a relaxed, productive area that makes it simple so that you can publish constantly on social media. These new programs, fixes, and enhancements are important to creating {that a} actuality.
It additionally helps our workforce. Fewer pressing bugs imply engineers can plan higher, talk extra clearly, and work at a sustainable tempo.
Wanting forward
After all, this is not a one-and-done job. We’ll hold tinkering, following up with prospects, and utilizing knowledge and automation to identify friction earlier than it turns into frustration. If Buffer feels smoother recently, this work is the explanation. If you happen to discover one thing that could possibly be higher, we might love to listen to about it!
