On this week’s episode of the Area of interest Pursuits podcast, Dominik Sobe and I dive deep into his journey with HelpKit, a SaaS product he developed to remodel Notion into a strong assist heart platform.
With over 400 clients and steadily rising month-to-month recurring income, Dominik shares his insights on launching a profitable SaaS product, discovering product-market match, navigating pricing, and understanding your buyer base. This episode is filled with tactical recommendation for anybody trying to construct or develop their very own SaaS enterprise.
Watch the Full Episode
Getting Began with HelpKit
Dominik’s path to HelpKit was removed from typical. Initially from Austria, Dominik began his profession in enterprise and economics however stumbled into the world of coding by probability. What started as a passion — constructing a cellular app for private use — led him to the belief that he may create his personal software program merchandise.
His early entrepreneurial efforts had been numerous however unsuccessful till one pivotal second when he wanted a greater assist heart for his app. That’s when he turned to Notion and had the concept to show it right into a platform for creating skilled assist facilities.
HelpKit’s start: Dominik wished a greater assist heart for his app, which led him to make use of Notion’s editor.
Simplifying the method: HelpKit was designed to make creating assist facilities simple, accessible, {and professional}, utilizing Notion because the spine.
Now, HelpKit is a thriving enterprise with 400 clients throughout varied industries, from universities to massive enterprises. HelpKit permits customers to create assist heart web sites utilizing Notion, making the method simple and accessible for companies of all sizes. Dominik’s resolution to construct a self-service SaaS instrument, with a give attention to simplicity, has been a key consider its success.
The Wrestle for First Clients
One of many hardest challenges for any SaaS founder is discovering the primary clients. Dominik shares that this stage was a grind, requiring him to succeed in out to dozens of potential clients manually.
Chilly emailing, direct messaging, and attending to suggestions had been all a part of the early hustle. For HelpKit, it wasn’t nearly constructing a product — it was about combating for each single buyer at first.
Chilly emailing and direct outreach: Dominik despatched personalised emails to folks he had interacted with earlier than, providing them the product and asking for suggestions.
Constructing in public: Sharing his journey and product updates on platforms like Twitter helped construct visibility and create word-of-mouth advertising.
Partaking on launch platforms: HelpKit was additionally listed on platforms like Product Hunt, which helped enhance its preliminary traction.
Dominik stresses the significance of doing issues that don’t scale at first, acknowledging that nobody will simply come to your product with out the trouble of constructing relationships and gaining belief.
Discovering Product-Market Match
Reaching product-market match is essential for SaaS merchandise, and Dominik explains that HelpKit discovered its candy spot early on, primarily as a result of it solved an actual drawback for Notion customers. He understood that companies wanted a easy, environment friendly option to handle assist facilities with out counting on clunky, difficult software program.
Simplicity and worth: The product resonated as a result of it simplified assist heart administration utilizing a platform clients had been already acquainted with.
Steady suggestions: The product advanced over time, primarily based on the suggestions of early customers, which allowed it to raised align with buyer wants.
Buyer-centric improvement: HelpKit grew by constantly listening to clients and enhancing primarily based on their suggestions, reminiscent of including analytics and refining options just like the chatbot.
The evolution of HelpKit has been largely formed by suggestions from early clients. Dominik displays on how small modifications — like including analytics to trace information base efficiency — had been important for rising the product to suit buyer wants. Early on, it wasn’t about creating an ideal product however moderately about aligning with what clients wished.
Pricing Technique and Classes Realized
Pricing is commonly one of many hardest choices for any SaaS founder. Dominik took a really data-driven but instinctual strategy to pricing HelpKit. Initially, the pricing was low, however as HelpKit advanced, Dominik realized that the worth it supplied was price way more. He ultimately raised costs after receiving suggestions from clients that the instrument was underpriced for the worth it supplied.
Begin low, modify as you develop: Dominik began with low-priced plans however elevated the worth as soon as the worth grew to become clearer to clients.
Worth-based pricing: Pricing was adjusted primarily based on the perceived worth of HelpKit, not simply its price to run.
Discounting for yearly funds: HelpKit provides a reduction for yearly funds, offering incentives for patrons to commit upfront.
Dominik’s journey with HelpKit reveals that pricing will not be a one-time resolution. It requires ongoing changes as you study extra about your clients and the worth your product provides.
Keep away from freemium fashions: Dominik advises towards freemium pricing fashions for bootstrapped founders, as it will possibly stop early monetization.
Trial durations: HelpKit provides a 7-day free trial, which Dominik feels works effectively as a result of it permits clients to expertise the product totally earlier than committing.
Facet Tasks and Classes from Failure
Whereas HelpKit is Dominik’s important focus now, he’s additionally labored on a wide range of aspect initiatives, together with FilmTypes, a distinct segment web site devoted to photographic analog movie. Regardless of its success in attracting a big viewers and going viral on platforms like Hacker Information and Product Hunt, Filmtypes by no means achieved the financial success Dominik hoped for.
Filmtypes’ success: The web site gained huge traction, going viral and getting options in main pictures publications.
Monetization struggles: Regardless of its reputation, Dominik couldn’t discover a monetization technique that labored. This highlighted the distinction between a viral venture and a sustainable enterprise.
This expertise contrasts with the regular, sustainable progress of HelpKit. Dominik’s story underscores an necessary lesson in entrepreneurship: not each venture must go viral to achieve success.
Whereas Filmtypes was successful with its neighborhood, it lacked a transparent monetization technique, whereas HelpKit’s ongoing success stems from fixing a sensible drawback and offering constant worth to clients.
Remaining Ideas
Dominik’s story is a testomony to the ability of persistence, adaptability, and understanding your market. From his preliminary failures to the success of HelpKit, he’s discovered that constructing a sustainable SaaS product is a journey that requires fixed studying and iteration.
The bottom line is not simply in having an ideal product, however in understanding your viewers, making the required changes, and at all times being open to suggestions.
For aspiring SaaS founders, the teachings are clear:
Give attention to fixing an actual drawback: Discover a area of interest the place there’s already demand and construct a product that gives clear worth.
Do the work, even when it’s exhausting: Within the early phases, you’ll have to hustle. Chilly outreach, constructing relationships, and sharing your journey are all a part of the method.
Iterate shortly and study from suggestions: Your first product may not be good, nevertheless it’s necessary to take heed to clients and make enhancements.
Pricing is an ongoing course of: Don’t be afraid to regulate pricing as you achieve extra perception into the worth your product supplies.
Embrace failure as a part of the journey: Each failed venture is a chance to study and develop on your subsequent enterprise.
Finally, Dominik’s experiences remind us that success doesn’t at all times come from viral moments or fast wins — it comes from constant effort, sensible choices, and a willingness to study from each your successes and failures.
Whether or not you are simply beginning out or making an attempt to refine an present product, the insights shared on this episode can function a blueprint for constructing a profitable SaaS enterprise.
