Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT had been involved with three classes: sensible steering, in search of data, and writing assist. The research, which was based mostly on greater than one-and-a-half million ChatGPT messages despatched from Might 2024 to July 2025 by 130,000 customers, is the biggest of its form up to now.
Here is what it discovered:
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What Are ChatGPT’s Demographics?
ChatGPT’s demographics have modified within the years since its launch.
The share of male customers has declined from 80% within the first few months after the chatbot’s drop in late 2022 to 48% as of June 2025, which makes the chatbot’s main person base now primarily feminine.
In the meantime, practically half of all messages despatched to the chatbot since launch had been despatched by customers underneath the age of 26. Gen Z is embracing AI, with a survey performed by Worldwide Office Group earlier this yr discovering that near two-thirds of Gen Z respondents had been instructing their older colleagues tips on how to use AI.
OpenAI additionally introduced on Tuesday that it was creating a unique model of ChatGPT for teen customers underneath the age of 18 that prioritized teen security.
How Are Individuals Utilizing ChatGPT?
The most typical use case was “sensible steering,” which is outlined within the report as encompassing actions, reminiscent of tutoring, instructing, how-to recommendation, and arising with inventive concepts.
The following hottest class concerned “in search of data,” which is labeled as looking for details about folks, merchandise, and present occasions, like conducting an online search.
The ultimate standard use case included writing duties that mechanically generate emails and paperwork, and enhancing textual content. Writing was the commonest use case at work, with a mean of 40% of work-related messages on ChatGPT stemming from writing queries. Most requests requested ChatGPT to take a look at textual content the person had already written as an alternative of making one thing new. In different phrases, two-thirds of writing messages requested ChatGPT to edit, translate, critique, or modify textual content as an alternative of producing new textual content.
“Writing dominates work-related duties, highlighting chatbots’ distinctive means to generate digital outputs in comparison with conventional serps,” the research learn.
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The research additionally categorized messages one other approach, utilizing three classes based mostly on the sort of output the person was on the lookout for: Asking, Doing, or Expressing.
“Asking” applies to just about half of all messages despatched to the chatbot (49%), which happens when a person seeks details about a topic or an answer to an issue. “Doing” refers to duties the place a person desires an output, particularly writing actions, and applies to 40% of all messages. “Expressing,” which refers to 11% of all messages, occurs when a person communicates their views or emotions with out asking for any data or motion.
Primarily based on these classifications, customers had been extra possible to make use of ChatGPT to seek out solutions to questions relatively than to hold out duties or specific opinions. ChatGPT customers tapping into the chatbot at work had been most certainly to make use of it to hunt data and discover data.
“Total, we discover that information-seeking and determination assist are the commonest ChatGPT use instances in most jobs,” the research reads.
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Regardless of dialogue from tech leaders like Google CEO Sundar Pichai and Nvidia CEO Jensen Huang, it looks as if vibe coding continues to be area of interest. The research discovered that comparatively few customers had been tapping into ChatGPT to code; solely 4.2% of messages had been associated to laptop programming, a lot lower than 33% of all work-related conversations with competing chatbot Claude from Anthropic.
Additionally, solely a small proportion of customers had been utilizing ChatGPT for companionship or steering on social points. Lower than 2% of ChatGPT messages had been about relationships and private reflection, per the research.
Since its launch in November 2022, ChatGPT has modified the way in which folks write emails, handle their social media accounts, and generate code. Now, a brand new report from ChatGPT-maker OpenAI is giving recent perception into how individuals are actually utilizing the chatbot.
OpenAI’s researchers printed a 64-page research on Monday with the Nationwide Bureau of Financial Analysis (NBER) that discovered practically 80% of all conversations with ChatGPT had been involved with three classes: sensible steering, in search of data, and writing assist. The research, which was based mostly on greater than one-and-a-half million ChatGPT messages despatched from Might 2024 to July 2025 by 130,000 customers, is the biggest of its form up to now.
Here is what it discovered:
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